Returns & Exchanges
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At L'loen, customer satisfaction matters to us. You may exercise your return and exchange rights under the following conditions.
Return Conditions
- You may return your products within 14 days of delivery without stating any reason (your right of withdrawal under the Distance Contracts Regulation is reserved).
- Products to be returned must be unused, unwashed, with original tags and packaging, and in a resalable condition.
- Underwear, swimwear/bikinis with a broken hygiene seal, and made-to-order/personalized products are excluded from returns.
Return Process
- Contact us at iletisim@lloen.com with your order number, or create a return request from the orders page in your account.
- Once your return is approved, hand the product over to our partner courier.
- After the product reaches us and is inspected, your refund is issued to your original payment method within 3-5 business days.
Exchanges
If you'd like a different size or color, simply place a new order after completing the return process. Depending on stock, a direct exchange may also be possible — contact our customer service for this.
Damaged or Incorrect Item Delivery
If your order arrives damaged, defective, or incorrect, contact us within 3 days of delivery and we will cover the return shipping cost and provide a replacement or full refund.
Contact
For all questions about returns and exchanges, you can reach us at iletisim@lloen.com.